FAQ

How does Coachable ensure the quality of its coaches?

The quality of Coachable Coaches is of the upmost importance to us. We understand that to be the best you need to train with the best. All of our coaches have extensive experience competing and coaching at a high level in their sport.

Every Coachable Coach must pass a background screening check and meet specific qualifications and criteria within their sport before they become a coach on our site.

To ensure athletes are getting connected to only the most qualified coaches in their sports our team evaluates our coaches on an ongoing basis.

If you want more background information about a coach Coachable makes it easy for you to purchase a background check on a particular Coach by emailing the request to [email protected]

Can I feel comfortable paying though Coachable?

Security is one of the biggest considerations in everything we do. Our transactions are processed online to ensure safe, secure transfer of payment to your coach.

Our convenient payment system supports all major payment options including Visa, MasterCard, American Express and PayPal. We do not accept payments through cash or check.

We process all payments through Eway and PayPal a payment provider that is completely encrypted, safe and secure.

If you have any questions regarding payment please contact us at any time.

How can I securely communicate with a coach before booking?

Coachable has a secure messaging feature that allows athletes and parents to communicate securely with coaches.Until a booking is finalized and accepted Coach’s never receive your phone number, or email address.

Feel safe knowing that email communications for messages sent through Coachable come from an anonymous Coachable email address rather than personal email accounts.

If you would like to contact a coach, you can send them a message at any time by clicking the “Message Me” button on the coach’s profile page. Your message will be emailed to the coach, and his or her response will be emailed back to you.

To ensure the safety of our community, we monitor and review all messages to remove spam, and any other harmful information.

Does the Coach see my phone number and email address?

Until a booking is finalized and accepted Coaches never receive your phone number, or email address.

Are your Coaches screened and background checked?

Coaches go through an extensive vetting process before they can join our community. Every Coach in the community is screened through national sex offender databases.

If you want more background information about a coach Coachable makes it easy for you to purchase a background check on a particular Coach. Just email [email protected] with a request for a background check.