What is Coachable’s cancelation policy?
You are protected at Coachable with with a 24-hour cancellation policy in case a client does not show up for a scheduled session. Your time is valuable and this policy allows you to be paid for the time you’ve set aside.
You are in control of this policy. You are not required to mark the session complete Depending on the client’s circumstance you may wish to reschedule and not charge them.
If the clients arrive late we recommend that you use the remaining time to the best of your ability to deliver a great session. If they do not show up at all we recommend you to call your client to understand what happened.
Be sure to use our scheduling tool in your dashboard. That way, if your client doesn’t show up, we’ll have a record of when the session was supposed to take place.
By: admin . / September 17, 2015
Your Support Team