I received a Booking Request. Now what?
It’s important to keep in mind that you have 48 hours to Accept or Decline a client’s booking request before it expires.
You have several options once you’ve received a new booking request:
- Accept the booking right away – you’ll have 48 hours to Accept or Decline, however a faster response ensures a better client experience. Once accepted, it is your responsibility to get in contact with the client to plan the session and discuss their goals and expectations.
- Decline the booking request within 24 hours if for some reason you are unable to accept the booking.
- If you would like to get in contact with the client before accepting the booking request, simply message the client from your inbox on the website and await their response. Please don’t forget that the Booking Request will still expire 48 hours after it was submitted.
If you Accept a booking request, it is your obligation to reach out to your client. We will automatically send you their phone number so that you are able to get in touch.
We advise that you discuss your athlete’s goals and expectations with them prior to the first session taking place. Alternatively, you may want to set aside some time at the beginning of the first session to go over this.
Please remember to mark the sessions as “completed” in your dashboard after the session occurs. This will inform us that you’re ready to receive payment for that session.
By: . / December 20, 2016
Your Support Team