Can clients contact me before booking sessions?
When you receive a message from a potential client, Coachable will send that message directly to your email (as well as notify you via text message, if that option is enabled).
As mentioned in the Guidelines, please make sure to respond within 24 hours. This is your chance to explain why you’re the right fit for your client’s coaching needs. It will also give you the opportunity to answer any questions that the client may have.
Responding to a client’s message is easy, simply reply directly to the email message or visit your inbox on the website.
Your direct contact information will only be released to clients once they have booked a training session with you through Coachable. This also means that you won’t be able to send phone numbers, emails or links through the messaging system until a session has been booked. The purpose of this policy is to protect the privacy of coaches and clients, as well as ensuring that all parties are covered from a liability standpoint.
If on the off-chance a client requests to contact you directly by phone or email before they book sessions, we suggest that you remind them of this policy and offer to answer any question they have through the Coachable messaging system. It’s important that you also let them know that you will give them a call immediately after they book a session with you.
When a new client books training sessions, you’ll receive an email prompting you to Accept or Decline the Booking Request. This must be done within 24 hours.
Once you Accept the booking request, you’ll receive a confirmation email with the client’s contact details and any further details about the booking. At that point, you’ll be able to reach out to your client to confirm the date, time and location of your first session. Then you’ll be able to officially schedule the session through Coachable.
By: . / September 17, 2015
Your Support Team